betbtb Privacy Policy

1. Who We Are and How to Contact Us

This Privacy Policy is published by betbtb ("we", "us", "our", "the Company"), the operator of the online betting and casino platform accessible at https://betbtb.org. betbtb is the data controller responsible for the personal information collected through this Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our dedicated privacy support team by writing to: [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 calendar days.

2. Information We Collect

betbtb collects personal data through several channels — directly from you when you register, deposit, or contact support; automatically through your use of the Platform; and, in limited cases, from trusted third-party partners. The categories of data we collect include:

• Identity Data: Full name, date of birth, gender, and copies of government-issued identification documents (national ID card, passport, or driving licence) provided during account verification.
• Contact Data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial Data: Mobile wallet account references (bKash, Nagad, Rocket, Upay), bank account details for withdrawal processing, and transaction history within your betbtb account. We do not store full card numbers; card payment processing is handled by certified third-party payment processors.
• Account Data: Username, account balance history, betting and gaming activity records, bonus claim history, and session logs.
• Technical Data: IP address, device type, browser type and version, operating system, time zone settings, and pages visited within the Platform.
• Communications Data: Records of your correspondence with betbtb customer support, including live chat transcripts and email exchanges.
• Responsible Gaming Data: Any deposit limit settings, cooling-off periods, self-exclusion requests, or problem gambling risk flags associated with your account.

3. How We Use Your Information

betbtb processes your personal data for the following purposes, each of which is supported by a defined legal basis:

• Account Registration and Management: To create and administer your betbtb account, verify your identity, and ensure you meet the minimum age requirement of 21 years.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, and to maintain accurate financial records.
• Service Delivery: To provide access to cricket betting markets, live casino games, slots, crash titles, Super Bingo, and all other betbtb Platform features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, and other illegal activities on the Platform.
• Responsible Gaming Compliance: To monitor play patterns for signs of problem gambling, apply player-requested limits and exclusions, and fulfil our responsible gaming obligations.
• Legal and Regulatory Compliance: To satisfy applicable legal obligations, respond to lawful requests from competent authorities, and maintain records as required by law.
• Platform Improvement: To analyse usage data in aggregate and improve the technical performance, content quality, and user experience of the betbtb Platform.
• Customer Support: To respond to your queries, resolve complaints, and maintain a record of communications for quality assurance purposes.
• Marketing Communications: Where you have provided explicit consent, to send you promotional emails, SMS notifications, and personalised offers related to betbtb services, including cricket betting promotions for BPL, IPL, and T20 events.

betbtb will not process your personal data for any purpose that is incompatible with those stated above without first notifying you and, where required, obtaining your consent.

4. Sharing Your Information

betbtb treats your personal data with strict confidentiality. We share data with third parties only in the following limited and controlled circumstances:

• Payment Service Providers: Transaction data is shared with licensed payment processors that handle bKash, Nagad, Rocket, Upay, and card payment infrastructure, solely for the purpose of executing your requested financial transactions.
• Identity Verification Partners: Identity documents and verification data may be shared with accredited Know Your Customer (KYC) service providers to confirm your identity and age in compliance with applicable requirements.
• Game and Software Providers: Limited technical data (e.g., session tokens) is shared with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver their games through the betbtb Platform.
• Legal Authorities: betbtb will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal order, warrant, or statutory obligation.
• IT and Security Service Providers: Technical infrastructure partners operating under strict data processing agreements that prohibit any use of your data beyond the scope of their contracted services.

betbtb does not share, sell, rent, or license your personal data to marketing agencies, advertising networks, or data brokers for commercial purposes. All third-party data processors are contractually bound to process your data only as directed by betbtb and in accordance with applicable data protection standards.

5. Cookies and Tracking Technologies

betbtb uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how users interact with our services. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These enable core features such as user authentication, account session management, and security monitoring. These cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the betbtb Platform — such as pages visited, time spent, and features used. This data helps us identify areas for improvement.
• Preference Cookies: Store your display and language preferences so that your chosen settings persist across sessions.
• Security Cookies: Help betbtb detect and prevent fraudulent activity, including session hijacking and credential stuffing attacks.

You may control cookie settings through your browser's built-in privacy controls. Note that disabling essential cookies may prevent access to certain betbtb features. betbtb does not use third-party advertising or behavioural tracking cookies for the purpose of serving ads on external websites.

6. Data Retention

betbtb retains your personal data for as long as your account remains active and for a defined period thereafter, as required by legal and regulatory obligations. Specifically:

• Account and Transaction Records: Retained for a minimum of five years following account closure to satisfy financial record-keeping obligations and to support any post-closure dispute resolution.
• Identity Verification Documents: Retained for the duration of your account relationship and for up to five years after account closure.
• Customer Support Communications: Retained for three years from the date of the last interaction to support complaint handling and quality review.
• Marketing Preferences: Records of your consent or opt-out status are retained indefinitely to demonstrate compliance with your preferences.
• Technical and Analytics Data: Aggregated and anonymised after 24 months; individual session logs retained for up to 12 months.

Once the applicable retention period expires, betbtb permanently deletes or irreversibly anonymises the relevant data. You may request earlier deletion of certain categories of data under your right to erasure, subject to the exceptions described in Section 7 below.

7. Exercising Your Data Rights

To exercise any of the data rights described in this policy — including access, rectification, erasure, objection, portability, or restriction — please submit a written request to [email protected] with the subject line "Data Rights Request". To protect your privacy, betbtb may ask you to verify your identity before processing your request.

betbtb will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for the delay.

Please note that certain data rights are subject to legal exceptions. For example, betbtb cannot erase transaction records that it is legally required to retain, nor can it provide access to data that would prejudice an ongoing fraud investigation. Where betbtb is unable to fulfil a request in full, we will explain the reasons clearly in writing.

8. Security Measures

betbtb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and betbtb servers.
• Encrypted storage of sensitive data fields, including passwords (stored as salted cryptographic hashes — never in plain text) and payment account references.
• Multi-factor authentication options for betbtb account login to reduce the risk of unauthorised access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Strict role-based access controls ensuring that betbtb employees can only access personal data to the extent necessary for their specific job responsibilities.
• Continuous monitoring of Platform infrastructure for anomalous activity and potential security incidents.

In the event of a personal data breach that poses a risk to your rights and freedoms, betbtb will notify affected players without undue delay and will take immediate remediation steps to contain and resolve the incident.

9. Children and Minors

betbtb's services are strictly for adults aged 21 years and above. betbtb does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If you believe that a minor has registered an account on the betbtb Platform, please notify us immediately at [email protected]. Upon confirmation, we will take immediate steps to close the account, delete the associated personal data, and — where applicable — report the incident in accordance with our responsible gaming obligations.

Parents and guardians are encouraged to make use of parental control software to prevent underage access to online gambling platforms.

10. Changes to This Privacy Policy

betbtb reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When we make material changes, we will notify registered players by email at least seven days before the revised policy takes effect, and we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the betbtb Platform after the effective date of any revision constitutes your acknowledgement of, and agreement to, the updated terms. If you have any concerns about a proposed change, please contact us at [email protected] before the effective date.